英语投诉信的写作格式及模板
商务英语 信函是国际商务活动的重要交流手段,而商务英语投诉信又是其中不可或缺的一种类型。以下是我整理的一些投诉信模板，希望对 英语学习 者有帮助。
投诉信
(1)开头： 自我介绍 ，交代投诉内容，表明本信的目的和要求。
(2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。
(3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。
投诉信经典句型归纳
(1)It is a great pity that we find there is something wrong with…
(2)Would you please let me know whether or not you can…as soon as possible?
(3)I hope that my problem will get your kind consideration.
(4)I am sure there are technical or manmade errors involved.
(5)l hope you can make an investigation into this matter as soon as possible.
(6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。
(7)I am writing to make a complaint about…
(8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities.
(9)One annoying aspect of your service is…
(10)I have been pleased with your services for years，but now I feel very disappointed.
(11)I would like to draw your attention to the problem/fault…
(12)I am writing to inform you that I find…unsatisfactory.
(13)I wish to express my dissatisfaction/disappointment about…
(14)It would be highly appreciated if you could…
(15)I trust you will take my complaints seriously and…
SAMPLE WRITING
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.
Write a letter to the Accommodation Officer at the college and:
1) ask for a new room next term,
2) you would prefer a single room,
3) explain your reasons.
Dear Sir or Madam,
I am writing to express/ dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this difficulty/ improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
Li Ming
投诉信的结构
(1)开头：自我介绍，交代投诉内容，表明本信的目的和要求。
(2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。
(3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。
二. 投诉信经典句型归纳
(1)It is a great pity that we find there is something wrong with… 令人非常遗憾的是我们发现……有问题。
(2)Would you please let me know whether or not you can…as soon as possible? 你们是否可以告知我能不能尽快……
(3)I hope that my problem will get your kind consideration。我希望您能考虑一下我的问题。
(4)I am sure there are technical or manmade errors involved.我确信出现了技术或人为的错误。
(5)l hope you can make an investigation into this matter as soon as possible.我希望你们能尽快调查此事。
(6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。
(7)I am writing to make a complaint about… 我写信是为了投诉……
(8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities. 如果此事不能妥善解决，我将要求退还支付款项，或者向有关部门投诉。
(9)One annoying aspect of your service is… 你们的服务项目中一个令人不满的地方是……
(10)I have been pleased with your services for years，but now I feel very disappointed. 多年来我一直很满意你们的服务，但现在我非常失望。
(11)I would like to draw your attention to the problem/fault… 我想让您知道这个问题/错误……
(12)I am writing to inform you that I find…unsatisfactory. 我写信是为了告诉你，我发现……令人非常不满意。
(13)I wish to express my dissatisfaction/disappointment about… 我想表达我对……的不满/失望。
(14)It would be highly appreciated if you could… 如果你能……我将万分感谢。
(15)I trust you will take my complaints seriously and… 我相信你会认真对待我的投诉，并且……
三.投诉信参考 范文 ：
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.
Write a letter to the Accommodation Officer at the college and:
1) ask for a new room next term,
2) you would prefer a single room,
3) explain your reasons.
Don’t sign your own name at the end of your letter, using“Li Ming”instead.
Dear Sir or Madam,
I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
投诉信英语作文模板
投诉信英语作文模板如下：Dear Sir or Madam,I am writing to complain about the accommodation of the University.There are some problems in living conditions, which are very unsatisfactory.First of all, I think it's too early to turn off the lights at 10 every night.Secondly, hot water supply is only available for a certain period of time, which is very inconvenient to my daily life.Third, the dormitory has no internet access.So when I need to do research for my study project, I have to go to the library.These problems have brought trouble to my study and life.Therefore, I have some suggestions: turn on the light for another hour, provide 24-hour hot water supply, and install Internet access in the dormitory.I sincerely hope you will consider my suggestion and look forward to your reply.Yours.xxx.尊敬的先生或女士：我写信是为了投诉大学的住宿情况。生活条件有些问题，很不令人满意。首先，我觉得现在每晚10点关灯还为时过早。其次，热水供应只有一段时间，这对我的日常生活很不方便。第三，宿舍没有互联网接入。所以当我需要为我的研究项目做研究的时候，我必须去图书馆。这些问题给我的学习和生活带来了麻烦。因此，我有一些建议：再开灯一小时，提供24小时热水供应，在宿舍安装互联网接入。我真诚地希望你能考虑我的建议并期待你的答复。谨上/敬启。xxx。
